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Privacy Policy

Last updated: 6th March 2025

DNP Properties Customer Privacy Notice

Registered name: DENIP LIMITED

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Bendall House, 89 Bell Street, London. NW1 6TE. UK

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What Information We Collect, Use, and Why

We collect or use the following information to provide and operate services for clients and associated accounts:

  • Names and contact details
  • Addresses
  • Third party information (such as other relevant parties)
  • Payment details (including card or bank information for transfers and direct debits)
  • Transaction data (including details about payments to and from you)
  • Usage data (including information about how you interact with and use our website, products and services)
  • Information relating to compliments or complaints

We collect or use the following information to comply with legal requirements:

  • Names and contact details
  • Addresses
  • Client account information
  • Purchase or account history

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.

Your data protection rights include:

  • The right to access, rectify, erase, or restrict processing of your data
  • The right to object to processing
  • The right to data portability
  • The right to withdraw consent at any time

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide and operate services for clients and associated accounts:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interest – processing is deemed necessary (within UK GDPR) for the purposes of the legitimate interests pursued by the controller or by a third party except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

Our lawful bases for collecting or using personal information to comply with legal requirements:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where We Get Personal Information From

  • Directly from you
  • Public sources (e.g., Land Registry)
  • Third parties (e.g., real estate agents, solicitors, freeholders)

How Long We Keep Information

We store your personal information until between 4 and 6 months following the termination of its intended purpose, at which point it is permanently deleted, in all cases except where you have used your right of erasure in which case it will be permanently deleted within the ICO-compliant timescale communicated. Intended purpose can mean different things, for example some financial records will be kept for a minimum of 3 years where it pertains to accounting rules, and where it pertains to HMRC tax rules, for a minimum of 6 years. For example, where it relates to the billing of property owners these records will contain some personal information.

Who We Share Information With

Data Processors

Trusted Data Privacy Framework-compliant USA-registered IaaS companies, with emails hosted in the USA, and all other data hosted in the UK.

The data processors do the following activities for us: securely store and serve relevant data to us, clients, and other parties covered in this policy.

Others We Share Personal Information With

  • Organisations we’re legally obliged to share personal information with.
  • Suppliers and service providers, only to serve your accounts with us. We will never sell your data.

How to Complain

If you have concerns about our use of your personal data, you can contact us at the details above.

If you are unsatisfied, you can complain to the ICO:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF. UK.
Helpline number: 0303 123 1113
Visit ICO Complaint Page